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You can view the entire set of tools and see a filtered list based on feature or component. All listed tools are placed in individual subfolders under the Tools parent.
If necessary, you can directly access a tool by going into its specific subfolder. We don't recommend moving or renaming the tools and related files and folders. You need appropriate permissions to download and unzip the Supportability Pack. See the Knowledge Center article for each tool for tool-specific security permissions. No data is modified when you unzip the Supportability Pack.
No other system changes are made. You can uninstall the Supportability Pack by deleting the folder where it was extracted. More steps might be necessary to uninstall some tools based on their specific requirements.
See the Knowledge Center article for the specific tool to learn more. These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities.
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Customers who viewed this article also viewed. Citrix Supportability Pack v1. Description The Supportability Pack is a collection of popular tools 41 in total as of v1. What's New in v1. Updated the Supportability Pack Updater to v1. Revision History v1. For more information, see the removed tools table. Removed five legacy tools, as shown in the following removed tools table.
Added a utility Supportability Pack Updater to help keep tools up-to-date. Prerequisites All the tools are intended for the Microsoft Windows platforms. Specific prerequisites vary with different tools. You need web access to look up Knowledge Center articles, even if you downloaded the tools and saved them in a local folder. Installing Supportability Pack 1. Unzip the Supportability Pack to a local folder of your choice.
To deliver the best possible performance for your Citrix Virtual Apps and Desktops, you will need to optimize your operating system images. This is a PowerShell-based tool that includes a graphical user interface and enables you to analyze a Windows system against a specified template and display differences as compared to the template. George Spiers, a Citrix Technology Professional, has provided optimization scripts specific to different Windows operating systems.
Virtualization technology makes it easy for administrators to spin up virtual machines VMs. Over time, you might have many virtual app servers Citrix XenApp or virtual desktops Citrix XenDesktop VMs powered on, and you can easily lose track of which of these servers and desktops are in use.
It is therefore very important to know which of the VDAs servers and desktops have not been logged on to for a defined period of time. In any IT environment, backup and recovery procedures are very important. This backup activity can be scheduled to run at periodic intervals for each VM. By scheduling backups of key VMs automatically, you can reduce the manual effort involved in backing up, cut extra costs and eliminate human errors. When registration issues happen, the VDA becomes disconnected from the Citrix site and new sessions cannot be assigned to it.
Citrix Health Assistant is a Windows tool that was first developed to assist Citrix administrators in troubleshooting VDA registration issues. Subsequently, enhancements to this tool have made it possible to check for and identify a wide range of configuration and availability issues. Logon slowness is one of the most common problems encountered in Citrix environments. One of the ways to proactively detect logon slowness is by use of a logon simulator. A logon simulator is a synthetic monitoring tool: a software robot that uses the same client application that a Citrix user does and performs the same steps that a Citrix user follows when logging in to a Citrix site.
By doing so, it checks the entire Citrix delivery infrastructure. The results of the simulation can be used to identify times when a Citrix Site is slow or unavailable.
Although mainly intended to alert on logon availability and slowness problems, the logon simulator also provides additional diagnostics. From the step-wise breakup of logon time provided by the tool, administrators can identify where the slowness originates from — i.
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